Returns

We want you to love your ARC gear. If something isn't right, we're here to help.

• Guarantee14 days
• Return shippingFree
• Refund toOriginal payment

14-day guarantee

You have 14 days from delivery to decide if ARC is right for you. If it isn't, you can return it for a refund under the rules below.

Free returns within 14 days

Returns are free within 14 days of delivery, as long as the item is sent back in its original packaging. This applies to every return and every guarantee claim.

What can be returned

To qualify for a return or the guarantee, your items must be:

• In working condition, with no damage
• Packed in the original packaging, with all accessories and manuals
• Sent with proof of purchase (order number or receipt)

If any damage has occurred, the guarantee is void. For manufacturing defects, see our 1-year warranty.

How to start a return

1. Email arc@arctubs.com within 14 days of delivery with your order number and the item you'd like to return.
2. We'll reply with simple instructions and an authorization number.
3. Pack the item in its original packaging and ship it back with a trackable service.

Refunds

Refunds are issued only after your return has arrived back with us and been inspected and certified by our team. Once it's approved, we'll refund your original payment method. Please allow 3–10 business days for your bank or card issuer to process it.

Returns with ARC Care

If you return your Pro Bundle or Chiller under the 14-day guarantee, your ARC Care subscription is cancelled along with it.

Damaged or defective items

If something arrives damaged or doesn't work, contact us right away. We'll make it right under our warranty.