ARC Tubs
1-Year Warranty
Every ARC tub and chiller is covered for 1 year from the date of delivery.
Want accidental damage cover and filters too? See ARC Care below. It's an optional add-on and separate from this warranty.
What's covered
Tubs
- Defective seams or welds
- Faulty inflation or drain valves
- Water or air leaks caused by a manufacturing fault
Chillers
- Internal part failures, such as the compressor, fans or circuitry
- Manufacturing defects in fittings or housing
- Faulty temperature control caused by a factory defect
What's not covered
- Wear and tear from regular use
-
Accidental damage, misuse or improper handling
- Tubs: punctures, damage from freezing water, UV or sun damage, over-inflation
- Chillers: damage from rain, poor ventilation, or leaks from tubing or fittings not supplied by ARC
- Modifications or unauthorized repairs
- Damage caused by power surges or unstable electrical setups
- Neglect or improper storage, especially in extreme heat or freezing temperatures
How to make a claim
- Email us at arc@arctubs.com.
- Include your proof of purchase (order number or receipt), a description of the issue, and photos or videos of the problem.
- We'll reply within 5 business days. If the issue is covered, we'll send replacement parts, replace the product (in full or in part), or offer another fix at our discretion.
Sometimes we may ask you to send the faulty product back for inspection. Return shipping may be needed, and we'll let you know case by case.
Limits
- This warranty is non-transferable and covers the original buyer only.
- It doesn't cover loss of use, discomfort or personal injury.
- ARC's total liability is limited to the original purchase price of the product.
Optional add-on
ARC Care: more than the warranty
The 1-year warranty above comes free with every ARC tub and chiller. It only covers factory defects. ARC Care is a separate, optional subscription you can add when you buy a Pro Bundle or a Chiller. It adds fresh filters, accidental damage cover and priority support, and it keeps you covered for as long as you stay subscribed.
Warranty vs ARC Care at a glance
| 1-year warranty | ARC Care | |
|---|---|---|
| Cost | Included free | First month free, then $49.99/mo for at least 12 months, or $549/yr prepaid |
| How long it lasts | 1 year from delivery | For as long as you stay subscribed |
| Factory defects | Covered | Covered |
| Accidental damage (like a tub puncture or rain damage to the chiller) | Not covered | Covered, 1 claim a year |
| Replacement filters | Not included | Enough for a fresh filter every 2 weeks, shipped to your door |
| Priority support | No | Yes |
| Freeze damage | Not covered | Not covered |
What ARC Care includes
- Filters handled. We ship replacement filters so you can swap in a fresh one every 2 weeks.
-
Accidental damage cover. One accidental damage claim per year. Cover starts 30 days after you sign up. Examples:
- Tub punctures and tears
- Chiller damage from rain or getting wet
- Accidental drops, knocks or bumps, for example while moving your setup
- Protection that keeps going. Defect cover continues past the first year for as long as you stay subscribed.
- Priority support. ARC Care members go to the front of the line.
What a claim costs
- Patch kitFree
- Part swap$99
- New tub$129
- Chiller replacement$399
- Full bundle replacement$449
Good to know
- Add it when you buy. ARC Care is only available with a Pro Bundle or Chiller purchase. Check the ARC Care box before checkout. It can't be added later.
- First month free. With the monthly plan, your first month costs nothing. Billing at $49.99/mo starts the month after, for a minimum of 12 paid months.
- Canada only for now.
- Freeze damage is never covered, with or without ARC Care.
- Damage caused by filters not supplied by ARC isn't covered.
- To make an ARC Care claim, email arc@arctubs.com with your order number, photos of the problem, and "ARC Care" in the subject line.
Questions? We're here.
Call or text 604-377-1722 or email arc@arctubs.com