Terms and Conditions

Welcome to ARC. By purchasing or using our inflatable cold plunge products, you agree to the following Terms and Conditions. Please read them carefully.

1. Acceptance of terms

By accessing or purchasing from our website or using any ARC product, you agree to be bound by these Terms and Conditions and all applicable laws. If you do not agree, do not use our products or website.

2. Product use and safety disclaimer

ARC inflatable cold plunge tubs are wellness tools intended for personal use. Cold exposure involves inherent risks. You acknowledge and agree that:

• You use ARC products at your own risk.
• ARC is not liable for any injuries, health complications, or damages resulting from use or misuse.
• Consult a medical professional before beginning any cold exposure practice, especially if you have pre-existing conditions such as cardiovascular issues, high blood pressure, or respiratory disorders.

Children, pregnant individuals, and people with certain medical conditions should not use cold plunge tubs without medical supervision.

3. No medical advice

ARC does not provide medical advice. Any content or communication from us, whether on the website, social media, email, or packaging, is for informational purposes only and is not a substitute for medical advice, diagnosis, or treatment.

4. Limitation of liability

To the fullest extent permitted by law:

• ARC, its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products.
• Maximum liability shall not exceed the amount paid for the product in question.

5. Assumption of risk

By purchasing or using ARC products, you voluntarily assume all risks associated with cold water immersion. You acknowledge that this practice can be physically and mentally demanding and you are solely responsible for how you use the product.

6. Warranty, guarantee and returns

Every ARC tub and chiller comes with a 1-year limited warranty against manufacturing defects, from the date of delivery. Normal wear and tear or damage from improper use is not covered. You also have a 14-day guarantee: returns are free within 14 days of delivery when items are in working condition and sent back in their original packaging, and refunds are issued once we have received, inspected and certified the return. See our 1-Year Warranty and Returns pages for full details.

7. ARC Care subscriptions

ARC Care is an optional subscription that adds replacement filters, accidental damage cover and priority support on top of the 1-year warranty. By adding ARC Care to your order, you agree that:

• ARC Care can only be added in the same order as a Pro Bundle or Chiller purchase. It can't be added later.
• Monthly plan: your first month is free. After that, you will be charged $49.99 per month (plus any applicable taxes) to the payment method used at checkout, automatically each month, until you cancel. The monthly plan has a minimum of 12 paid months after the free month.
• Yearly plan: you will be charged $549 per year (plus any applicable taxes), automatically each year, until you cancel.
• After any minimum term, you can cancel at any time by emailing arc@arctubs.com. Cancelling stops future charges. Cover ends at the end of the period you have paid for. Payments already made are not refunded, except where required by law.
• If you return your Pro Bundle or Chiller under our 14-day guarantee, your ARC Care subscription is cancelled along with it.
• Accidental damage cover starts 30 days after sign-up and is limited to 1 claim per year. Claim costs and what is and isn't covered are listed in the ARC Care section of our warranty page. Freeze damage is never covered.
• ARC Care is currently available in Canada only.

8. Governing law

These Terms are governed by and construed in accordance with the laws of the province of British Columbia, Canada. Any disputes shall be resolved in the courts of British Columbia.

9. Changes to terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of ARC products constitutes acceptance of the modified terms.

10. Contact us

For questions or concerns regarding these Terms and Conditions, contact us at arc@arctubs.com, call 604-377-1722, or write to ARC Tubs, 950 Powell Street, Vancouver, BC V6A 1H9, Canada.

11. Mobile / SMS messaging terms

By opting in to receive SMS/text messages from ARC Tubs, you agree to the following terms:

• Program description: ARC Tubs sends text messages to leads and customers who have opted in through our website forms or checkout process. Messages may include product consultations, order/shipping notifications, subscription updates (including ARC Care), customer support updates, and promotional offers.
• Opt-out instructions: You can cancel the SMS service at any time. Simply reply STOP to any text message. Upon sending "STOP", we will send you an SMS to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
• Customer care: If you are experiencing issues with the messaging program, you can reply HELP for assistance or email us directly at arc@arctubs.com.
• Cost and frequency: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your interactions with us. For questions about your text or data plan, please contact your wireless provider.
• Carrier liability: Carriers are not liable for delayed or undelivered messages.
• Privacy: For privacy-related inquiries, please refer to our Privacy Policy.